Our Spa Policies

In order to provide a smooth experience please review our polices prior to your visit.

Policies as of January 1, 2019


Mon-Fri: 11AM-5PM, Sat: 10AM-6PM Sun: Closed

Spa Food and Beverages

Relax with a complimentary cup of tea or glass of wine. Contact us to order from our lite spa menu.


We recommend scheduling your spa services in advance especially on Saturday. A credit card is required to confirm your appointment. Please arrive 10 minutes in advance. Late arrivals may receive a shortened session at original cost.

Special Accomodations

After hours appointments are subject to availability and include a 10% courtesy fee & 20% gratuity.

Gift Certificates

Mandarin Rose Spa gift certificates are available for any amount or a specific service. Surprise a friend and show you care with our healing touch. Kindly use within one year to guarantee purchase value. Spa Finder cards are accepted for services. Please advise us of gift card use when booking.

Special Events

Ask about our spa party services and Lite Bite Menu for brides, birthdays, girls day out, etc. We will create a spa party tailored Just for you! (groups of 3—12).


Relax on the spa level to unwind before or after your spa session. Extend your bliss in the pool, hot tub or exercise area. Showers are available for use.

Cancellation Policy

A 24 hour notice is required to cancel your spa service. We will charge a 25% cancellation fee to your credit card in the event of a no show or late cancellation.


Cash, Visa, American Express, Mastercard & Discover are accepted. A 20% gratuity is added for multiple services. We cannot charge to your room, however, several spa packages can be pre-booked along with a room package.

Children's discount of 20% off for ages 6-10.


Parking is available at adjacent Penn Square Garage, on-street, at King Street Garage or by valet at the Marriott.

And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom. Anais Nin

Lancaster Marriott
at Penn Square

Located on 5th Floor

25 S. Queen St
Lancaster, PA 17603
View Map

(717) 207-4076

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